Privacy Policy
Your privacy matters to us. Learn how we protect your data.
📑 Table of Contents
📋1. Introduction
At ServOff.com, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. We are committed to protecting your personal data and being transparent about our practices.
ServOff.com is a subsidiary of Learnitpedia Technologies Limited and complies with the Nigeria Data Protection Regulation (NDPR) and other applicable privacy laws.
📊2. Information We Collect
We collect information to provide better services to all our users. This includes:
- Personal Information: Name, email address, phone number, and location
- Professional Information: Skills, experience, certifications, portfolio links
- Payment Information: Wallet transactions, payment history (processed securely via Monnify)
- Usage Data: How you interact with our platform, search history, service views
- Device Information: IP address, browser type, device type, operating system
🔒 Important: We never store your full payment card details. All payments are processed securely through Monnify, our trusted payment partner.
🎯3. How We Use Your Information
We use your information to:
- ✅ Create and manage your account
- ✅ Connect you with service providers or clients
- ✅ Process payments and transactions securely
- ✅ Send you important notifications and updates
- ✅ Improve our platform and user experience
- ✅ Protect against fraud and unauthorized access
- ✅ Provide customer support and respond to inquiries
🤝4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- With Service Providers: When you contact a provider, your selected information is shared to facilitate the connection
- With Payment Processors: We share necessary information with Monnify to process payments securely
- Legal Requirements: When required by law or to protect our rights
- With Your Consent: When you explicitly agree to share information
📱 Contact Privacy: Your contact information (email, phone, WhatsApp) is encrypted and hidden. It is only revealed when a client pays the click fee to connect with you.
🛡️5. Data Security
We implement industry-standard security measures to protect your data:
- 🔐 AES-256 Encryption: All sensitive data is encrypted using bank-grade AES-256-CBC encryption
- 🔒 SSL/TLS: All data transmitted between your browser and our servers is encrypted
- 🛡️ Secure Authentication: Passwords are hashed using bcrypt with a cost factor of 12
- 📱 Session Security: CSRF protection, session timeouts, and secure cookie flags
- 🔍 Regular Audits: We regularly review our security practices
🔑 Encryption Key: Your encryption key is stored securely in environment variables and never exposed. Contact information is encrypted before storage and decrypted only when necessary.
🔐6. Encryption & Protection
We use AES-256-CBC encryption to protect your sensitive data. Here's what we encrypt:
- 📱 Phone Numbers: All phone numbers are encrypted before storage
- 📧 Email Addresses: Email addresses are encrypted to prevent unauthorized access
- 💬 WhatsApp Contacts: WhatsApp numbers are encrypted for your privacy
- 📝 Personal Messages: Communication between users is encrypted
Your contact information is only decrypted and displayed when you specifically authorize it or when a client pays the click fee to connect with you.
🍪7. Cookies
We use cookies to enhance your experience on ServOff.com. Cookies help us:
You can control cookie settings in your browser. However, disabling cookies may affect some functionality.
⚖️8. Your Rights
You have the following rights regarding your personal data:
- 📖 Right to Access: Request a copy of your personal data
- ✏️ Right to Rectification: Correct inaccurate data
- 🗑️ Right to Erasure: Request deletion of your data
- ⏸️ Right to Restrict Processing: Limit how we use your data
- 📤 Right to Data Portability: Request your data in a portable format
- 🚫 Right to Object: Object to certain data processing
To exercise any of these rights, please contact us.
👶9. Children's Privacy
ServOff.com is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
📝10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will also update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically for any changes.
📧11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- 📧 Email: privacy@servoff.com
- 📞 Phone: +234 800 000 0000
- 📍 Address: Lagos, Nigeria
- 🌐 Website: www.servoff.com
🔒 Trusted Platform: ServOff.com is a subsidiary of Learnitpedia Technologies Limited, committed to protecting your privacy and data security.